FAQ

Currently Menthum Mobile App is available on Android and iOS mobile phones. The mobile operating system should be 6.0 (Marshmallo) or later for Android, and 13.0 or later for iOS mobile phones.

No, currently Menthum Mobile App is not available for Huawei mobile phones.

We use CloudOTP as a service provider for sending the OTP.

Menthum mobile app is quite secure. It is hosted on servers protected by the latest security mechanisms including firewalls, SSL encryption, etc. You can only use the Mobile App from the device you signed up from. So no one else, can sign into your account from any other device. If somebody gets hold of your mobile phone, he cannot sign in without an MPIN. You must keep your MPIN secure and never share it with anyone. We strongly recommend that you must also password-protect your mobile phone, and never share your mobile phone password with anyone.

You should set up an MPIN that only you know and is not easy to guess (e.g. avoid using sequential numbers (like 123456) or repeated number (like 111111, 112233) etc.). You should keep your MPIN secure and never share it with anyone. If you suspect that your MPIN has become known to someone else, you should immediately change your MPIN. You should also password-protect your mobile phone, and never share the mobile phone password with anyone. You can also use your Biometrics for more security.

Currently, you can sign up for Menthum Mobile App if you a resident of Egypt, whether of Egyptian nationality or foreigner. You should be an individual, above 18 years of age

You need to provide your identity document. The identity document is National ID for Egyptians; Passports for foreigners. You scan the document while signing up on the App. Then we visit you to verify the original document and to obtain your signature on the physical Menthum registration form.

You don’t need to provide any physical documents. You scan your identity document while signing up on the App. Then we visit you to verify the original document and to obtain your signature on the physical Menthum registration form.

We will call you in advance and visit you at your home / office address (your contact address) at a time convenient to you

Your money is secure with Menthum. Money in your Menthum account is invested in Menthum money market fund. The fund is managed by Azimut – a leading investment manager in Egypt. The fund is regulated by the Financial Regulatory Authority (FRA) of Egypt. The fund invests in Egyptian government treasury bills (T-Bills). Backed by Egyptian government, it carries practically zero credit risk.

Return on your money with Menthum is based on Egypt government T-Bills interest rate. With the prevailing rate conditions, you can expect return of ~10% p.a.

Your interest is the difference between the purchase price and the redemption price

Return on your money with Menthum is based on Egypt government T-Bills interest rate. As the T-Bills rate changes, the return will also change.

A mutual fund is a tool to invest money collectively by a group of people. Money market fund is a type of mutual fund that invests only in money market instruments, i.e. debt instruments with maturity of up to one year. It’s quite liquid.

While there is no minimum amount currently, we recommend that you start with at least EGP 1,000.

We publish NAV and do MF transactions every day at 12 noon. Meaning if your money is credited in Menthum bank account before 12 noon on Day 2, we will purchase of MF certificates for you based on the NAV of Day 1. You can submit request to add money to, or withdraw money from, your Menthum account at any time 24*7.

You can add money to your Menthum account, in multiple ways: (a) send a bank transfer from your bank account to Menthum bank account, from your bank’s mobile banking, online banking, branch or using InstaPay, (b) deposit cheque / cash in Menthum’s bank account. Menthum’s bank account is with Ahli Bank of Kuwait (ABK). You can see the details of Menthum bank account on tapping “Add Money” button.

After executing the bank transfer or depositing cheque / cash to Menthum’s bank account, open your Menthum Mobile App > tap “Add Money” button > follow the on-screen steps. We recommend that you take a picture / screenshot of your bank’s deposit confirmation receipt and upload it while completing the add money transaction on Menthum Mobile App.

It depends on the time your bank takes to credit money into Menthum bank account. Banks in Egypt use ACH network to do inter-bank money transfer. ACH does batch-runs at 9 a.m., 11 a.m., 1 p.m., 3 p.m. every working day. So, on a working day, we should be receiving credit within 2 hours of you initiating the transfer. If you initiate a transfer after 3 p.m. on a working day, or over the weekend, we should receive credit from your bank on the next working day at 9 a.m. Clear funds are reflected in your Menthum account within one hour of us receiving the credit in our account.

There is no transaction fee for adding money to your Menthum account.

While there is no minimum amount currently, we recommend that you start with at least EGP 1,000. After that you may deposit an amount as low as EGP 100. But as mentioned, there’s no minimum amount.

Currently, for adding money with Menthum Mobile App, the transaction limit is EGP 500,000 and daily limit is EGP 500,000. The limit for the total amount you can maintain at any time in your Menthum account is EGP 1 million.

If the amount added is not an integer multiple of MF NAV, we round up the MF units purchased, and the difference is credited to your account as “Saving Reward”.

You submit your withdrawal request on Menthum Mobile App.

We execute wire transfer to your bank account within one hour of receiving your withdrawal request, if request is received during 9 a.m. – 5 p.m. on a working day; any time outside these working hours, the wire transfer is executed at 9 a.m. on the next working day. Banks in Egypt use ACH network to do inter-bank money transfer. ACH does batch-runs at 9 a.m., 11 a.m., 1 p.m., 3 p.m. every working day. So, on a working day, you should be receiving credit within 2 hours of you submitting the request. If you submit the request after 3 p.m. on a working day, or over the weekend, your should receive credit from your bank on the next working day at 9 a.m. Actual credit in your bank account depends on the time your bank takes to credit money into your bank account.

There is no transaction fee for withdrawing money from your Menthum account. If the amount withdrawn is not an integer multiple of MF NAV, we round up the MF units redeemed, and the difference is debited to your account as “Withdrawal Fee”.

EGP 1.

Currently, for withdrawing money with Menthum Mobile App, the transaction limit is EGP 500,000 and daily limit is EGP 1 million.

If the amount transferred is not an integer multiple of MF NAV, we round up the MF units redeemed, and the difference is debited from your account as “Withdrawal Fee”.

You can transfer money to your contacts who also use Menthum.

Currently, for transferring money to another Menthum user, the transaction limit is EGP 1,000 and daily limit is EGP 3,000.

If the amount transferred is not an integer multiple of MF NAV, we round up the MF units redeemed, and the difference is debited from your account as “Withdrawal Fee”.

Number of reward points you earn depend on the action taken on Menthum Mobile App by the friends you invited as a referrer.

	Reward Points earned by the “Referrer”	Reward Points earned by the “Referral”
App download:	1,000	200
Soft registration:	3,000	600
Hard registration:	5,000	1,000
Account active:	15,000	3,000
First credit amount:	50% of amount	50% of amount

Minimum 1st cerdit amount: EGP 1,000.
Max points for 1st credit: 16,000.

100 reward points = EGP 1, currently

For a single friend you can earn up to 31,000 reward points. Currently, there is no limit on the total reward points you can earn

You can redeem your reward points at Menthum Mobile App.

You need to redeem a minimum of 10,000 reward points

There is no limit.

Menthum Mobile App is available 24*7. Our team works from 9 a.m. to 5 p.m. from Sunday to Thursday, except for official holidays in Egypt. Our chat agents are available from 9 a.m. to 5 p.m. from Sunday to Thursday, except for official holidays in Egypt.

You can chat with our agents through the mobile app by heading to my profile, then Message us.