FAQ
Mobile Devices
Which mobile devices does Menthum Mobile App work on?
Currently Menthum Mobile App is available on Android and iOS mobile phones. The mobile operating system should
be 6.0 (Marshmallo) or later for Android, and 13.0 or later for iOS mobile phones.
Can I use Menthum Mobile App on a Huawei mobile phone?
No, currently Menthum Mobile App is not available for Huawei mobile phones.
Menthum Mobile App
Why am I receiving the initial sign-up OTP from “CloudOTP”?
We use CloudOTP as a service provider for sending the OTP.
How secure is Menthum Mobile App?
Menthum mobile app is quite secure. It is hosted on servers protected by the latest security mechanisms
including firewalls, SSL encryption, etc. You can only use the Mobile App from the device you signed up from.
So no one else, can sign into your account from any other device. If somebody gets hold of your mobile phone,
he cannot sign in without an MPIN. You must keep your MPIN secure and never share it with anyone. We strongly
recommend that you must also password-protect your mobile phone, and never share your mobile phone
password with anyone.
What security precautions should I take to keep my Menthum Mobile App safe?
You should set up an MPIN that only you know and is not easy to guess (e.g. avoid using sequential numbers
(like 123456) or repeated number (like 111111, 112233) etc.). You should keep your MPIN secure and never share
it with anyone. If you suspect that your MPIN has become known to someone else, you should immediately change
your MPIN. You should also password-protect your mobile phone, and never share the mobile phone password with
anyone. You can also use your Biometrics for more security.
Signing Up for Menthum Mobile App
Who is eligible to sign up for Menthum Mobile App?
Currently, you can sign up for Menthum Mobile App if you a resident of Egypt, whether of Egyptian nationality
or foreigner. You should be an individual, above 18 years of age
What documents do I need to sign up for Menthum Mobile App?
You need to provide your identity document. The identity document is National ID for Egyptians; Passports for
foreigners. You scan the document while signing up on the App. Then we visit you to verify the original
document and to obtain your signature on the physical Menthum registration form.
Do I need to provide or sign any physical documents?
You don’t need to provide any physical documents. You scan your identity document while signing up on the App.
Then we visit you to verify the original document and to obtain your signature on the physical Menthum
registration form.
What time would you visit me to obtain my physical signature?
We will call you in advance and visit you at your home / office address (your contact address) at a time
convenient to you
Menthum Money Market Fund
How secure is my money with Menthum?
Your money is secure with Menthum. Money in your Menthum account is invested in Menthum money market fund. The
fund is managed by Azimut – a leading investment manager in Egypt. The fund is regulated by the Financial
Regulatory Authority (FRA) of Egypt. The fund invests in Egyptian government treasury bills (T-Bills). Backed
by Egyptian government, it carries practically zero credit risk.
What interest rate / How much return will I earn with Menthum?
Return on your money with Menthum is based on Egypt government T-Bills interest rate. With the prevailing rate
conditions, you can expect return of ~10% p.a.
How is Interest calculated?
Your interest is the difference between the purchase price and the redemption price
Is the interest rate / return I earn on my money with Menthum fixed?
Return on your money with Menthum is based on Egypt government T-Bills interest rate. As the T-Bills rate
changes, the return will also change.
What is a mutual fund / money market fund?
A mutual fund is a tool to invest money collectively by a group of people. Money market fund is a type of
mutual fund that invests only in money market instruments, i.e. debt instruments with maturity of up to one
year. It’s quite liquid.
What is the minimum amount I can save with Menthum?
While there is no minimum amount currently, we recommend that you start with at least EGP 1,000.
What are the cut-off timings for Menthum Money Market Fund?
We publish NAV and do MF transactions every day at 12 noon. Meaning if your money is credited in Menthum bank
account before 12 noon on Day 2, we will purchase of MF certificates for you based on the NAV of Day 1. You
can submit request to add money to, or withdraw money from, your Menthum account at any time 24*7.
Adding Money
How can I add money to my Menthum account?
You can add money to your Menthum account, in multiple ways: (a) send a bank transfer from your bank account
to Menthum bank account, from your bank’s mobile banking, online banking, branch or using InstaPay, (b)
deposit cheque / cash in Menthum’s bank account. Menthum’s bank account is with Ahli Bank of Kuwait (ABK). You
can see the details of Menthum bank account on tapping “Add Money” button.
After executing the bank transfer or depositing cheque / cash to Menthum’s bank account, open your Menthum Mobile App > tap “Add Money” button > follow the on-screen steps. We recommend that you take a picture / screenshot of your bank’s deposit confirmation receipt and upload it while completing the add money transaction on Menthum Mobile App.
After executing the bank transfer or depositing cheque / cash to Menthum’s bank account, open your Menthum Mobile App > tap “Add Money” button > follow the on-screen steps. We recommend that you take a picture / screenshot of your bank’s deposit confirmation receipt and upload it while completing the add money transaction on Menthum Mobile App.
How long does it take to add money to my Menthum account?
It depends on the time your bank takes to credit money into Menthum bank account. Banks in Egypt use ACH
network to do inter-bank money transfer. ACH does batch-runs at 9 a.m., 11 a.m., 1 p.m., 3 p.m. every working
day. So, on a working day, we should be receiving credit within 2 hours of you initiating the transfer. If you
initiate a transfer after 3 p.m. on a working day, or over the weekend, we should receive credit from your
bank on the next working day at 9 a.m. Clear funds are reflected in your Menthum account within one hour of us
receiving the credit in our account.
Is there any fee for adding money to my Menthum account?
There is no transaction fee for adding money to your Menthum account.
What is the minimum amount I can add to my Menthum account?
While there is no minimum amount currently, we recommend that you start with at least EGP 1,000. After that
you may deposit an amount as low as EGP 100. But as mentioned, there’s no minimum amount.
What is the maximum amount I can add to my Menthum account?
Currently, for adding money with Menthum Mobile App, the transaction limit is EGP 500,000 and daily limit is
EGP 500,000. The limit for the total amount you can maintain at any time in your Menthum account is EGP 1
million.
What is “Saving Reward”?
If the amount added is not an integer multiple of MF NAV, we round up the MF units purchased, and the
difference is credited to your account as “Saving Reward”.
Withdrawing Money
How can I withdraw money from my Menthum account?
You submit your withdrawal request on Menthum Mobile App.
How long does it take to withdraw money from my Menthum account?
We execute wire transfer to your bank account within one hour of receiving your withdrawal request, if request
is received during 9 a.m. – 5 p.m. on a working day; any time outside these working hours, the wire transfer
is executed at 9 a.m. on the next working day. Banks in Egypt use ACH network to do inter-bank money transfer.
ACH does batch-runs at 9 a.m., 11 a.m., 1 p.m., 3 p.m. every working day. So, on a working day, you should be
receiving credit within 2 hours of you submitting the request. If you submit the request after 3 p.m. on a
working day, or over the weekend, your should receive credit from your bank on the next working day at 9 a.m.
Actual credit in your bank account depends on the time your bank takes to credit money into your bank account.
Is there any fee for withdrawing money from my Menthum account?
There is no transaction fee for withdrawing money from your Menthum account. If the amount withdrawn is not an
integer multiple of MF NAV, we round up the MF units redeemed, and the difference is debited to your account
as “Withdrawal Fee”.
What is the minimum amount I can withdraw from my Menthum account?
EGP 1.
What is the maximum amount I can withdraw from my Menthum account?
Currently, for withdrawing money with Menthum Mobile App, the transaction limit is EGP 500,000 and daily limit
is EGP 1 million.
What is “Withdrawal Fee”?
If the amount transferred is not an integer multiple of MF NAV, we round up the MF units redeemed, and the
difference is debited from your account as “Withdrawal Fee”.
Transferring Money to Another Menthum User
Who can I transfer money to?
You can transfer money to your contacts who also use Menthum.
What is the limit for transferring money to another Menthum user?
Currently, for transferring money to another Menthum user, the transaction limit is EGP 1,000 and daily limit
is EGP 3,000.
What is “Withdrawal Fee”?
If the amount transferred is not an integer multiple of MF NAV, we round up the MF units redeemed, and the
difference is debited from your account as “Withdrawal Fee”.
Referral Program
How many reward points do I earn for inviting my friends?
Number of reward points you earn depend on the action taken on Menthum Mobile App by the friends you invited
as a referrer.
Minimum 1st cerdit amount: EGP 1,000.
Max points for 1st credit: 16,000.
Reward Points earned by the “Referrer” | Reward Points earned by the “Referral” | |
---|---|---|
App download: | 1,000 | 200 |
Soft registration: | 3,000 | 600 |
Hard registration: | 5,000 | 1,000 |
Account active: | 15,000 | 3,000 |
First credit amount: | 50% of amount | 50% of amount |
Minimum 1st cerdit amount: EGP 1,000.
Max points for 1st credit: 16,000.
What is the value of a reward point?
100 reward points = EGP 1, currently
Is there a limit to how many reward points I can earn?
For a single friend you can earn up to 31,000 reward points. Currently, there is no limit on the total reward
points you can earn
How can redeem my reward points?
You can redeem your reward points at Menthum Mobile App.
Is there a minimum number of reward points I can redeem?
You need to redeem a minimum of 10,000 reward points
Is there a limit on the number of reward points I can redeem?
There is no limit.
Working Hours
What are Menthum working hours?
Menthum Mobile App is available 24*7. Our team works from 9 a.m. to 5 p.m. from Sunday to Thursday, except for
official holidays in Egypt. Our chat agents are available from 9 a.m. to 5 p.m. from Sunday to Thursday,
except for official holidays in Egypt.
How can you chat with our Agents?
You can chat with our agents through the mobile app by heading to my profile, then Message us.