FAQ - Frequently Asked Questions

FAQs — Got questions? We’ve got answers.

Check our top frequently asked questions per category.

Menthum Web Portal and Mobile App work 24*7.
Our team works from 9 a.m. – 5 p.m. from Sunday to Thursday, except for official holidays in Egypt.
Our chat agents are available during 9 a.m. – 5 p.m. from Sunday to Thursday, except for official holidays in Egypt.

FAQs — Got questions? We’ve got answers.

What are Menthum working hours?

What is “Residual Balance”?

What are the cut-off timings for Menthum USD Fixed Income Fund?

How secure is Menthum USD Fixed Income Fund?

What is Menthum USD Fixed Income Fund?

What are the cut-off timings for Menthum EGP Money Market Fund?

How secure is Menthum EGP Money Market Fund?

What is Menthum EGP Money Market Fund?

What are the key differences between Menthum EGP Account and Menthum USD Account?

Is the return on money fixed?

How much is the return?

What is Menthum USD Account?

What is Menthum EGP Account?

What security precautions should I take to keep Menthum corporate mobile app safe?

How secure is Menthum corporate mobile app?

Can we use Menthum corporate mobile app on a Huawei mobile phone?

Which mobile devices does Menthum corporate mobile app work on?

Why am I receiving the initial sign-up OTP from “CloudOTP”?

I can’t see the Nudge button. What should I do?

What are the feature conditions?

Can I send a Nudge to multiple friends?

Who can see the Nudge button?

What’s the offer about?

What message is sent when I nudge my friend?

How can I use the Nudge feature?

What is the Nudge feature?

Are there any fees associated with using Wealth+?

Is there a minimum amount for me to continue using Wealth+?

Can I withdraw money from W+ anytime?

Can I deposit money in Wealth+ anytime?

What is Weekly Reset?

What is Reset Band?

What happens if I enter incorrect information?

What shall I include in next 12 months expenses ?

Is there a certain Equity/Debt that is not allowed?

What is the Equity/Debt mix?

Can anyone invest in Wealth+?

Why should I use Wealth+?

What is overall Balance?

What are the terms & conditions of the draw?

How is the winner selected?

How can I enter the prize draw?

How is the Monthly Prize Draw announced?

What are the key differences between Menthum EGP Account and Menthum USD Account?

Is the return on money fixed?

How much is the return?

What is Menthum USD Account?

What is Menthum EGP Account?

What security precautions should I take to keep Menthum corporate mobile app safe?

How secure is Menthum corporate mobile app?

Can we use Menthum corporate mobile app on a Huawei mobile phone?

Which mobile devices does Menthum corporate mobile app work on?

Why am I receiving the initial sign-up OTP from “CloudOTP”?

What are the cut-off timings for Menthum EGP Money Market Fund?

How secure is Menthum EGP Money Market Fund?

What is Menthum EGP Money Market Fund?

What is “Residual Balance”?

What are the cut-off timings for Menthum USD Fixed Income Fund?

How secure is Menthum USD Fixed Income Fund?

What is Menthum USD Fixed Income Fund?

What are Menthum working hours?

Which mobile devices does Menthum Mobile App work on?

How secure is Menthum Mobile App?

What time would you visit me to obtain my physical signature?

Do I need to provide or sign any physical documents?

What documents do I need to sign up for Menthum Mobile App?

Who is eligible to sign up for Menthum Mobile App?

What are the key differences between Menthum EGP Account and Menthum USD Account?

Is the return on my money fixed?

How much return will I earn with Menthum?

What is the minimum amount I can save with Menthum?

What is Menthum USD Account?

What is Menthum EGP Account?

What is a fixed income fund?

What is a money market fund?

What is a mutual fund?

What is the limit for transferring money to another Menthum user?

Who can I transfer money to?

Is there an expiry date for reward points?